Sis ID offers multiple channels to find answers to your questions, or get in touch directly with our support team:
- Help Center
- Chat on My Sis ID
- Phone call
Help Center
The first space where you can ask questions and find useful resources is our Help Center. You can find the answers to your questions by navigating this knowledge base of frequently asked questions.
- Use the search bar by typing keywords
- Click on sections and articles to read specific articles
- You can also "Submit a request" to open a ticket with our support team
More information on this dedicated article about the Help Center.
By chat
From the My Sis ID web application, a chatbot is available to get a quick response or resolution of your case.
- Click on the bottom right corner of the page to launch the chat
- You can open a conversation, chatting with Ava, the Sis ID virtual assistant
This bot help you to navigate by providing a selection of recommended articles from the knowledge base. But for specific requests, you will be able to talk to an agent.
- If the virtual assistant asks you to send a file, a paperclip icon appears on the left of the field where you type your message.
- If you are not logged in My Sis ID, the bot may invite you to do so in order to assist you efficiently.
- If you really need it, you will have a flow on the chatbot to "Talk to an agent", and a Sis ID support agent will get back to you as soon as possible.
By phone
Sis ID support team is available over the phone on +33 4 65 84 95 59:
- from Monday to Thursday from 10 am to 12 pm and 2 pm to 4 pm UTC+2 (Paris time)
- on Friday from 10 am to 12 pm UTC+2 (Paris time)
Please note that phone support is not available during French public holidays.