Follow the certifications of your third parties on My Sis ID – Help Center

You can independently track the progress of your third parties' ongoing certifications using three dashboards available on My Sis ID in the “Reporting” tab, then “Accreditations”. These dashboards can be downloaded in CSV or Excel format, with a maximum of 10,000 lines, by hovering the dashboard visualization and clicking on the three dots button:

Important information: Please note that the visualizations are not real time since data is updated every night, therefore these dashboards are based on yesterday's data. The charts have a last 12 months period by default. You can change the selected period with the filter.

Key certification management indicators

The first sub-tab, “General information”, displays the most relevant indicators for monitoring the certification progress of your third parties.

Total number of third parties invited over a given period - third parties invited by your contract company.
Number of invited third parties per month - split of third parties invited per month.
Geographical breakdown of invited third parties - world map to display your invited third parties, you can hover the country to see how many third parties are from this country.
Breakdown of invited third parties by country - highlight on your top 5 countries represented with the most third parties, and a section "Other" for the remaining ones.
Breakdown of invited third parties by status - you can find all the main statuses from invitation sent to certification.
Breakdown of certifications by step - you can find all the certification steps from initial data checks to processed ended.

Invitations & Certifications overview

Once an invitation has been sent to your third party, you can check their status in the “Invitations & certifications overview” sub-tab of the “Reporting - Accreditations” tab. You can also apply various filters to this dashboard, particulary by current status or invited company to facilitate your search.

The main dashboard shows the progress of your third parties from invitation to certification, and is designed to meet the following needs:

Provide a detailed overview of the certification status of your third parties: you can find a status (filterable and sortable) as well as indicators on the number of bank details already certified and in the process of being certified.
Make it easier to identify third parties awaiting certification so you can re-invite them - you can find information about the recipient of the last invitation, and the invitation code.
Simplify navigation between the “Beneficiaries” and “Invitations” tabs, as well as manual actions - a quick link to the invitation history is available in the column "Invitations and emails" so that you can also see all the recipients who received the invitation email.

Note: In some cases, the registration date of a third party displayed in this Invitations to certification overview may be earlier than your own invitation. This occurs when:

Another Sis ID customer had already invited this third party before you did - the column "Invitation used sent by" indicates you whether the invitation was from your company ("Your company") or from another one ("Another company").
The third party registered on the platform following that initial invitation.

Therefore the displayed date refers to the third party’s first registration on My Sis ID, not the date of your invitation.

Waiting for registration:

Your invitation has been sent, and your third party must now register on the platform. As a reminder, if your third party doesn't register after receiving the invitation, we send them 3 reminder emails (you can see the article on this subject: Following the registration of your third parties). We highly recommend you to send reminders and call your third parties on your side to fasten the process with Sis ID.

Registration in progress:

Your third party has started the registration process but has not finalized it by adding their bank details. Without this, our teams are unable to begin their checks. We therefore recommend that you contact this third party again to ask them to add their bank details to the platform.

Certification in progress:

Your third party has entered their details correctly on the platform. Our certification services will carry out the necessary checks to certify your third party as quickly as possible. You can find more information about the certification current step in the other sub-tab "Ongoing certifications tracking".

At least one payment identity certified:

Your third party has entered their bank details on the platform and our teams have verified and accredited at least one of the bank details added by your third party. You can find details of the number of certified bank details in the “Certified bank details” column.

Impossible certification:

Your third party was not reachable or did not accept to conduct this certification process with Sis ID, or deleted its bank details on My Sis ID. It is also possible that our team detected a data error in the invitation details, or that the bank account is closed, or belongs to another account holder.

Ongoing certifications tracking

Sis ID's verification processes

After your third party used the invitation, completed the registration and added bank details on My Sis ID, our certification team can proceed with a number of manual checks:

Initial data checks to validate accuracy of information provided in the invitation with our partner data sources.
Counter calls to a phone number identified as reliable by our internal processes. If the third party does not answer our calls, Sis ID sends a postal mail to its official registration address.
Postal mails, if the third party does not have a phone number identified as reliable, or if our counter calls are unsuccessful. This postal mail is sent to an official address registered with the national trade register (usually the company's headquarters, but it can also be a local branch or office if the address is found on our reliable partner data sources).

Follow the ongoing certifications on My Sis ID

You can monitor the progress of your third parties ongoing certifications in the “Ongoing certifications tracking” sub-tab that gives you an overview of the different steps within Sis ID's certification process.

Process started
Initial data checks
Counter calls
Postal mails
Awaiting third party
Internal investigation

You can also apply various filters to this dashboard, particularly by current certification step or invited company to facilitate your search.

After manual verifications by Sis ID, a certification process ends with one of the three following possibilities:

Certified
Impossible certification
Fraud confirmed

Here below you can find more precisions on the certification steps performed by Sis ID to help you understand more concretely what is done by our team.

Process started:

After bank details have been added by the third party and Sis ID assigned this new certification process to a member of our certification team.

Initial data checks:

Sis ID is conducting a series of cross checks with our partner data source providers.

Counter calls:

Sis ID is conducting direct calls to reach out to the third party and proceed with the verification to certify the bank details.

Postal mails:

A postal letter is going to be sent by Sis ID to the official registration address of the third party company. It can be to the headquarters or to the local branch or office address indicated by the third party, only if this address is registered.

Internal investigation:

An investigation is ongoing by Sis ID with advanced data checks or other internal checks.

Awaiting third party:

Sis ID is awaiting an action from the third party. For instance the third party might be on vacation or should update data information in the national company registry.

Certified:

The bank details have been successfully validated by Sis ID. A green score is the result when these bank details are controlled.

Impossible certification:

After all the processes followed, Sis ID could not finalize the certification for various reasons. You can find the exact reason in the column “Closing reason”. An orange or red score is the result when these bank details are controlled depending on the reason.

Fraud confirmed:

Sis ID has detected and confirmed a fraud on these bank details after conducting an investigation. A red score is the result when these bank details are controlled.

Note: These certification steps above are not necessarily chronological. Sis ID certification team has different processes and may conduct internal investigations and advanced data checks.

Last action, closing reason and suggested next step

In order to guide you in reading this dashboard, we added columns on the last action performed by Sis ID and the suggested next step for you. You can check the dates to follow your third parties' certifications:

Current step date - the date of the current certification step. If the current step is "Certified", "Impossible certification" or "Fraud confirmed", then it is the date of process closing or certification by Sis ID.
Last action date - the date of the last operational action done by Sis ID. You can therefore follow up with the third party to see what is happening or might be blocking at this point.

Last action:

It is the last operational action performed by Sis ID's certification team (example: counter call 1, counter call 2, standard postal mail 1, tracked postal mail 2). Together with the "Last action date" you can then follow up with your third party if needed.

Closing reason and suggested next step:

The column "Closing reason" gives you a more precise motive that led to the closing of the certification process by Sis ID. We also added a column "Suggested next step" to provide you with guidance on what to do next:

Third party was not not reachable by counter call or postal mail - Suggested next step: Contact third party.
Third party was not cooperative and refused to follow the certification process with Sis ID - Suggested next step: Contact third party.
Third party deleted bank details on the platform - Suggested next step: Contact third party.
Sis ID detected a data error in the invitation details - Suggested next step: Send a new invitation.
The bank account is closed - Suggested next step: Contact third party to add other bank details.
The bank account belongs to another account holder - Suggested next step: Contact third party to add other bank details.

We recommend you to check this reporting on My Sis ID as first step to get the information about a third party following our certification process. If you have additional questions, you can reach out to Sis ID by filling a web form selecting "Certification status" type of request.

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